At Fiucs, we want you to be completely satisfied with your purchase. If you are not happy with your order, our Returns Policy explains how you can return or exchange items.

1. Return Eligibility

You can return products that:

• Are unused, unwashed, and in original packaging.

• Are returned within 30 days of delivery.

• Include all accessories, manuals, and tags.

Note: Personalized, customized, or gift items may not be eligible for returns unless defective.

2. How to Initiate a Return

1. Contact our support team at support@fiucs.com or +31 20 123 4567.

2. Provide your order number and reason for the return.

3. Our team will provide instructions and a return shipping label if applicable.

3. Refunds

• Once we receive your return and inspect the item, we will notify you of the refund status.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the item was damaged or defective.

4. Exchanges

• Exchanges are available for items of the same type and value.

• Contact us at support@fiucs.com to arrange an exchange.

5. Damaged or Defective Items

• If your order arrives damaged or defective, contact us immediately at support@fiucs.com.

• We will provide a replacement or full refund.